Shop Manager
Knoxville, TN
Full Time
Experienced
Truckers Lighthouse Inc., a LEHR Upfitters company, is a leader in the Emergency Vehicle Installation and Upfitting industry in Tennessee. We are a full-service supplier and installer of emergency vehicle equipment for government agencies and companies throughout the Southeast. At LEHR, we strive to deliver superior customer service by using the best-quality brands and high-quality workmanship. We take pride in every vehicle we create and upfit.
A Great Opportunity!
The Shop Manager will oversee daily operations and manage production within their shop, with a particular focus on upfitting emergency vehicles and related products. This role involves managing staff, ensuring efficient workflow, maintaining inventory, and providing top-notch customer service. The ideal candidate will have strong technical knowledge of 12V systems as it relates to upfitting emergency vehicles and proven management skills.
Compensation and Benefits:
546 W. Scott Ave. Knoxville, TN 37921
Key Responsibilities:
Shop Operations
Experience: Preference 3 years of experience in a managerial role within an auto, retail technical environment
Technical Knowledge: Strong understanding of 12V electrical systems, including installation, troubleshooting, and maintenance
Leadership Skills: Proven ability to manage, motivate, and develop a team in a dynamic environment
Customer Service: Exceptional interpersonal and communication skills with a focus on delivering outstanding customer service
Organizational Skills: Strong organizational and multitasking abilities with attention to detail
Education: High school diploma or equivalent; relevant technical certifications or an associate’s degree in a related field
A Great Opportunity!
The Shop Manager will oversee daily operations and manage production within their shop, with a particular focus on upfitting emergency vehicles and related products. This role involves managing staff, ensuring efficient workflow, maintaining inventory, and providing top-notch customer service. The ideal candidate will have strong technical knowledge of 12V systems as it relates to upfitting emergency vehicles and proven management skills.
Compensation and Benefits:
- $75-$85K with Quarterly Bonus Opportunities
- Health Benefits (Medical, Dental, and Vision)
- Paid time off and holiday
- 401K
- Opportunities for professional growth and development
- A supportive and collaborative work environment
Employee discounts on products and services
546 W. Scott Ave. Knoxville, TN 37921
Key Responsibilities:
Shop Operations
- Manage day-to-day operations of the shop, ensuring smooth and efficient workflow
- Oversee inventory management, including ordering, stocking, and organizing products related to upfitting emergency vehicles
- Implement and maintain shop policies and procedures to ensure compliance with company standards and safety regulations
- Train other team members on the installation standards and build requirements, and effectively monitor the success of technicians
- Use product knowledge, analytical skills, and a team environment to identify new process opportunities to maximize labor resources
- Set production and labor time targets for your build team under the direction of the Director of Operations to ensure actual results meet or exceed objectives
- Lead, train, and supervise shop staff and hourly workers, including scheduling and performance evaluations
- Foster a positive and productive work environment, encouraging teamwork and professional development
- Handle staffing issues, including conflict resolution and disciplinary actions when necessary
- Assist in the implementation of production standards and best practices to ensure 100% team acceptance
- Provide exceptional customer service, addressing inquiries and resolving issues related to emergency vehicle builds
- Assist customers with product selection, technical support, and installation advice
- Ensure a high level of customer satisfaction and build long-term relationships with clients
- Utilize your knowledge of 12V systems to assist with technical support and troubleshooting
- Stay updated on industry trends and advancements in upfitting methodologies to provide informed recommendations
- Ensure that all products and services meet quality and safety standards
- Successfully read and interpret manufacturer installation and instruction manuals
- Monitor shop financial performance, including budgeting, expense tracking, and profitability
- Implement cost-saving measures while maintaining product quality and customer satisfaction
Experience: Preference 3 years of experience in a managerial role within an auto, retail technical environment
Technical Knowledge: Strong understanding of 12V electrical systems, including installation, troubleshooting, and maintenance
Leadership Skills: Proven ability to manage, motivate, and develop a team in a dynamic environment
Customer Service: Exceptional interpersonal and communication skills with a focus on delivering outstanding customer service
Organizational Skills: Strong organizational and multitasking abilities with attention to detail
Education: High school diploma or equivalent; relevant technical certifications or an associate’s degree in a related field
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